1. What Information We Collect

We may collect personal information necessary to provide migration advice and related services, including but not limited to:

• Full name, date of birth, and gender

• Contact details (address, phone number, email)

• Passport and visa details

• Employment, education, and financial information

• Marital status, family information, and dependents

• Sensitive information where required, such as health or character details relevant to your migration application

2. How We Collect Information

We collect information directly from you when you:

• Contact us via our website, email, or phone

• Complete forms, questionnaires, or provide documents

• Engage our services as your migration agent

We may also collect information from third parties (with your consent), such as government departments, educational institutions, or employers.

3. Why We Collect Information

We collect, hold, and use personal information for purposes including:

• Providing migration advice and services

• Preparing and lodging visa and citizenship applications

• Communicating with you about your matter

• Meeting our legal, professional, and regulatory obligations

• Improving our services and client experience

4. Disclosure of Information

We may disclose your personal information to:

• The Department of Home Affairs and other relevant government agencies

• Educational institutions, employers, or other third parties as required for your application

• Our professional advisors, service providers, or regulatory bodies

We will not sell, rent, or trade your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy, with access restricted to authorised staff only.

6. Overseas Disclosure

Some of the third parties we deal with may be located outside Australia. Where disclosure is necessary, we will take reasonable steps to ensure that your personal information is handled consistently with the APPs.

7. Access and Correction

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, incomplete, or out of date.

Please contact us using the details below, and we will respond within a reasonable time.

8. Complaints

If you believe we have breached your privacy, please contact us. We take complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Ember Migration
Email: info@embermigration.com.au
Website: www.embermigration.com.au